Last Updated: September 16, 2026

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

• Shipping Destination: We currently ship only within the United States.

• At this time, we do not ship internationally.

SHIPPING COSTS

• United States: Free shipping on all orders.

• No Hidden Shipping Fees: Standard shipping is completely free for all eligible U.S. orders.

DELIVERY TIME

Please note: Business days are Monday through Friday and exclude weekends and public holidays.

ORDER PROCESSING TIME

• Processing Time: Orders are processed within 1–3 business days, Monday to Friday.

• Order Cutoff Time: Orders placed before 5:00 PM Mountain Time (MT), Monday through Friday, will begin processing that business day. Orders placed after 5:00 PM MT will begin processing on the next business day.
  

• Weekend Orders: Orders placed on weekends or public holidays will begin processing on the next business day.

• Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

SHIPPING / TRANSIT TIME

• Estimated Shipping Time: 5–7 business days after your order has been processed.

• Estimated Total Delivery Time: 6–10 business days, including processing and shipping.

• Please Note: Delivery times are estimates and may occasionally be affected by circumstances outside our control, including severe weather, carrier delays, high-volume periods, or transportation disruptions.

SHIPPING PROCESS

• Reliable Courier Services: We work with established shipping and courier providers such as DHL, FedEx, UPS, USPS, and other trusted delivery partners.

• Insured Shipments: Shipments may be insured against loss or damage during transit. If you experience an issue with your delivery, please contact our customer service team.

• Eco-Friendly Packaging: Where possible, we strive to use sustainable and efficient packaging materials to reduce unnecessary waste.

TRACKING INSTRUCTIONS

• Tracking Information: Once your order has been shipped, you will receive an email containing your tracking number and available carrier information.

• Track Your Order: You can track your order through our website using your tracking number: Track Your Order.

• Questions: If you have any questions regarding your shipment or tracking information, please contact us through our Contact Us page.

MISSING ITEMS PROCEDURE

• Reporting Missing Items: If an item is missing from your order, please contact our customer service team within 7 days of receiving your package at info@andyglowshop.com.

• Resolution: We will review the issue as quickly as possible. Depending on the circumstances, we may provide a replacement item or issue an appropriate refund.

RETURN POLICY

• Returns: Returns are accepted within 30 days of the delivery date.

• Conditions for Returns: Items must be unused, undamaged, and returned in their original packaging. Personalized or customized items may not be eligible for return.

• Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the product is defective, damaged, incorrect, or not as described. In such cases, AndyGlowShop will cover the applicable return shipping costs.

• Refunds: Approved refunds are processed within 14 days after we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase.

RESTOCKING FEE

No Restocking Fee: AndyGlowShop does not charge a restocking fee for returned products.

RETURN DELIVERY COSTS

• For Defective, Damaged, or Incorrect Products: There is no return shipping cost to the customer when the product received is defective, damaged during transit, incorrect, or otherwise not as described.

• For Customer Remorse: The customer is responsible for the actual cost of return shipping when returning an item because they ordered the wrong product, the item does not fit their needs, or they simply no longer want the item.