Refund & Return Policy

Last Updated: September 16, 2026

This Refund & Return Policy applies to all purchases made through AndyGlowShop at https://andyglowshop.com.

AndyGlowShop currently sells and ships only within the United States.

RETURN POLICY SUMMARY

RETURN WINDOW

Customers may request a return within 30 days of the delivery date.

The 30-day return period begins on the date the order is marked as delivered by the shipping carrier.

Return requests submitted after the 30-day return period may not be accepted unless required by applicable law.

CONDITION OF RETURNED ITEMS

To qualify for a return, the product must generally be:

• Unused
• Undamaged
• In its original condition
• Returned with all original components and accessories
• Returned with its original packaging where reasonably possible

Products showing signs of use, damage, alteration, misuse, improper handling, or missing components may not qualify for a refund.

HOW TO START A RETURN

To request a return, contact us at:

Email: info@andyglowshop.com
Phone: +1 (781) 536 7680

Please provide:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photos or video if the product is damaged, defective, incorrect, or otherwise affected by an issue

Once your return request has been reviewed and approved, we will provide return instructions.

Please do not send a return without first contacting us.

RETURN ADDRESS

All authorized returns must be sent to:

AndyGlowShop Returns
65 Browning Ave
Ignacio, CO 81137
United States

Please contact us before sending your return so we can confirm the return and provide the appropriate instructions.

Unauthorized returns may experience delays in processing.

RETURN SHIPPING COSTS

Change of Mind / Customer Remorse

If you are returning a product because:

• You changed your mind
• You ordered the wrong product
• The product does not suit your needs
• You no longer want the product

the customer is responsible for the return shipping cost.

Return shipping costs depend on the carrier, package weight, package dimensions, service level, and shipping origin.

The actual return shipping price will be determined by the shipping carrier selected by the customer.

We recommend using a trackable shipping service.

Damaged, Defective, Incorrect, or Misdescribed Products

If the product is:

• Defective
• Damaged during delivery
• Incorrect
• Significantly different from what was ordered

AndyGlowShop will cover the applicable return or replacement shipping cost.

Where applicable, we may provide a prepaid return label or other return instructions.

RESTOCKING FEE

AndyGlowShop does not charge a restocking fee.

Restocking Fee: $0

DAMAGED PRODUCTS

If your product arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Photos of the damaged product
• Photos of the packaging
• Photos of any visible shipping damage
• A brief description of the problem

Once the issue has been reviewed, we may offer:

• A replacement
• A refund
• Another appropriate resolution

If a return is required, AndyGlowShop will cover the applicable return shipping cost.

DEFECTIVE PRODUCTS

If your product is defective, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the defect
• Clear photos or video showing the issue

After reviewing the claim, we may provide a replacement, refund, or another appropriate resolution.

If a return is required for an approved defective product claim, AndyGlowShop will cover the return shipping cost.

WRONG OR INCOMPLETE ORDERS

If you receive the wrong product or your order is incomplete, contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Photos of the item or package where applicable

If we confirm that the wrong product was sent or an item was missing, we will arrange an appropriate solution at no additional cost to you.

This may include:

• Sending the correct item
• Sending the missing item
• Providing a replacement
• Issuing a refund where appropriate

PRODUCT NEVER ARRIVED

If your order does not arrive within the estimated delivery period, please contact us.

We may investigate the shipment with the carrier.

If the shipment is confirmed as lost, we may provide:

• A replacement shipment, or
• A refund to the original payment method

depending on the circumstances.

ORDER CANCELLATION

You may request cancellation within 1 hour after placing your order.

We will make reasonable efforts to cancel the order before it enters fulfillment.

Cancellation cannot be guaranteed once the order has been processed, packed, fulfilled, or shipped.

If the order has already shipped, you may request a return after receiving it under this Refund & Return Policy.

SHIP-BACK DEADLINE

Once a return has been authorized, the return package must be shipped within 7 days of receiving the return authorization.

If the return is not shipped within this period, we may require a new return authorization.

RETURN PROCESSING AFTER WE RECEIVE YOUR PACKAGE

Once your return is delivered to our return facility, we aim to inspect and process the return within 2 business days.

We will review the returned product to confirm that it meets the applicable return requirements.

If the return is approved, the refund process will begin.

REFUND PROCESSING TIME

Once your return has been inspected and approved, your refund will be processed within 7 business days.

You will receive an email confirmation once the refund has been issued.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account.

REFUND METHOD

Approved refunds will be issued to the original payment method used for the purchase.

We generally cannot issue a refund to a different payment method.

LATE OR MISSING REFUNDS

If you have received confirmation that a refund was issued but it has not yet appeared in your account:

1. Check your bank or payment account again.
2. Contact your credit card issuer or payment provider.
3. Allow the payment provider its normal processing period.
4. If the refund still has not appeared, contact us at info@andyglowshop.com.

We will review the refund status and provide available confirmation or transaction information.

ORIGINAL SHIPPING COSTS

AndyGlowShop currently provides free standard shipping on eligible U.S. orders.

Because no standard outbound shipping charge is collected from the customer, there is normally no original standard shipping charge to refund.

Any non-standard or optional shipping services, if offered in the future, will be handled according to the terms presented at checkout.

PARTIAL RETURNS

If your order contains multiple products, you may request to return only some of the eligible items.

Refunds for partial returns apply only to the products that are returned, inspected, and approved.

Items that are not returned are not included in the refund.

EXCHANGES

AndyGlowShop does not currently offer direct product exchanges.

If you would like a different product, please return the eligible item according to this policy and place a new order for the desired product.

If the item received was incorrect, damaged, or defective, please contact us before placing another order.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Custom or personalized products
• Products clearly marked as final sale
• Hygiene-sensitive products that have been opened or used
• Products damaged through misuse or improper handling
• Products materially altered after delivery

If you are unsure whether your product is eligible for return, please contact us before shipping it.

INTERNATIONAL RETURNS

AndyGlowShop currently sells and ships only within the United States.

We do not currently accept orders shipped to international destinations.

Accordingly, our standard return process applies to eligible U.S. orders.

PACKAGING YOUR RETURN

When returning a product:

1. Pack the item securely.
2. Use the original packaging where reasonably possible.
3. Include all original accessories, components, labels, and documentation.
4. Follow the return instructions provided by our customer service team.
5. Use a trackable shipping method for customer-paid returns.

Customers are responsible for ensuring that customer-paid return shipments are properly packaged.

RETURN AND REFUND TIMELINES

LEGAL RIGHTS

This Refund & Return Policy does not limit any mandatory consumer rights that may apply under applicable law.

Where applicable law provides rights that cannot legally be excluded or limited by this policy, those rights will continue to apply.

Company Information

Store Name: AndyGlowShop
Company Name: Rsn Digital
Company Registration Number: 307516086
Registered Company Address: V. Nagevičiaus g. 3, Vilnius, Vilniaus apskritis, LT-08237, Lithuania
U.S. Warehouse / Return Address: 65 Browning Ave, Ignacio, CO 81137, USA

Email: info@andyglowshop.com
Phone: +1 (781) 536 7680

Customer Service Hours

Monday to Friday: 09:00–17:00 Mountain Time (MT)
Weekends: Closed

We aim to respond to customer inquiries within 24 hours.

For privacy, account, order, return, refund, damaged product, or cancellation questions, contact us at info@andyglowshop.com or call +1 (781) 536 7680.