Frequently Asked Questions

Where do you ship?

We currently ship only within the United States.

At this time, we do not offer international shipping.

How much does shipping cost?

Standard shipping is completely free on all U.S. orders.

There are no hidden standard shipping fees. Your total order cost will be clearly displayed at checkout before payment.

How long will it take to receive my order?

Business days are Monday through Friday and exclude weekends and public holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including severe weather, carrier delays, high-volume periods, or transportation disruptions.

I received a damaged or defective product. What should I do?

Please contact us within 48 hours of delivery.

Email us at info@andyglowshop.com and include:

• Your order number
• A brief description of the issue
• Clear photos or video showing the damage or defect

We will review your request and, if approved, provide a replacement, refund, or another appropriate resolution.

For approved defective, damaged, or incorrect product claims, AndyGlowShop covers the applicable return shipping costs.

What condition must returned items be in?

For standard change-of-mind returns, products must generally be:

• Unused
• Undamaged
• In their original condition
• In their original packaging where reasonably possible
• Returned with all original accessories, labels, and components where applicable

Products showing signs of use, damage, alteration, misuse, or improper handling may not qualify for a refund.

Do I have to pay for return shipping?

Defective, damaged, or incorrect products:
No. If your claim is approved, AndyGlowShop will cover the applicable return shipping costs.

Change-of-mind returns:
The customer is responsible for the return shipping cost. This includes situations where:

• You changed your mind
• You ordered the wrong product
• The product does not suit your needs
• You no longer want the item

The actual return shipping cost depends on the carrier, package size, weight, shipping origin, and selected shipping service.

How do I start a return?

1. Contact our customer service team at info@andyglowshop.com and provide:
   • Your order number
   • The product you wish to return
   • The reason for the return
   • Photos or video if the item is damaged, defective, or incorrect
2. We will review your request and provide return instructions.
3. If your return qualifies for prepaid return shipping, we will provide the appropriate instructions or return label.

Please do not send a return before receiving return authorization from our customer service team.

Where should I send my return?

Once your return has been authorized, eligible returns should be sent to:

AndyGlowShop Returns
65 Browning Ave
Ignacio, CO 81137
United States

Please contact us before sending your return so we can confirm your return request and provide the appropriate instructions.

What is your return policy?

Customers may request a return within 30 days of the delivery date.

For change-of-mind returns, products must generally be unused, undamaged, and in their original condition and packaging where reasonably possible.

AndyGlowShop charges no restocking fee.

For complete information, please review our Refund & Return Policy.

How long does it take to receive a refund?

Once your returned item has been received, inspected, and approved, your refund will be processed within 7 business days.

Refunds are issued to the original payment method used for the purchase.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account.

Do you charge a restocking fee?

No. AndyGlowShop does not charge a restocking fee.

Restocking Fee: $0

Can I exchange an item?

We do not currently offer direct product exchanges.

If you would like a different product, you may return an eligible item in accordance with our Refund & Return Policy and place a new order for the product you prefer.

If you received an incorrect, damaged, or defective item, please contact us before placing another order.

Can I cancel my order?

You may request cancellation within 1 hour after placing your order.

We will make reasonable efforts to cancel the order before it enters fulfillment.

Once an order has been processed, packed, shipped, or tracking information has been generated, we may no longer be able to modify or cancel it.

If your order has already shipped, you may request a return after receiving it in accordance with our Refund & Return Policy.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can also track your shipment using our Track Your Order page.

If you have trouble locating your tracking information, contact us at info@andyglowshop.com.

My order never arrived. What should I do?

If your tracking information indicates a delivery problem or your order has not arrived within the expected delivery timeframe, please contact us at info@andyglowshop.com.

We will review the shipment and, where appropriate, initiate an investigation with the shipping carrier.

If the shipment is confirmed as lost, we may provide a replacement shipment or refund to the original payment method, depending on the circumstances.

Company Information

Store Name: AndyGlowShop
Company Name: Rsn Digital
Company Registration Number: 307516086
Registered Company Address: V. Nagevičiaus g. 3, Vilnius, Vilniaus apskritis, LT-08237, Lithuania
U.S. Warehouse / Return Address: 65 Browning Ave, Ignacio, CO 81137, USA

Email: info@andyglowshop.com
Phone: +1 (781) 536 7680

Customer Service Hours

Monday to Friday: 09:00–17:00 Mountain Time (MT)
Weekends: Closed

We aim to respond to customer inquiries within 24 hours.

For return, refund, damaged product, cancellation, or order-related questions, contact us at info@andyglowshop.com or call +1 (781) 536 7680.